Last Updated: November 2024
At TopOff Services, LLC (“TopOff,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you access our website, mobile application, and related services (collectively, the “TopOff Platform”). Please review this policy carefully to understand our practices.
This Privacy Policy applies to all users of the TopOff Platform, including customers and delivery drivers, and outlines our practices regarding the collection, use, and sharing of personal information. By using our services, you agree to the terms of this Privacy Policy.
We collect information that you provide directly to us, information about your usage of the TopOff Platform, and information from third-party sources.
Account Registration: When you create an account, we collect personal information such as your name, email address, phone number, payment information, and delivery preferences.
Vehicle Details: We collect information about the vehicles or equipment you request fuel delivery for, including vehicle type, fuel type, location, and access instructions (e.g., gate codes, and parking details).
Communications: If you contact us directly, we collect information about your communication, including the content of your messages or attachments. We may also collect responses to surveys or feedback related to our services.
Location Information: To provide accurate delivery services, we collect your location information when you use the TopOff app, particularly when placing an order. Drivers may also share location data with us to help navigate to your location.
Usage Information: We collect information about your interactions with the TopOff Platform, such as order history, the date and time of deliveries, fuel type, quantity, and payment details.
Device Information: We collect information about the device you use to access the TopOff Platform, including IP address, browser type, operating system, and device identifiers.
We may collect information from third-party sources, such as:
Payment Processors: Information about transactions and payment methods used to complete orders.
Service Providers: Background check information for delivery drivers and verification details to ensure the quality and safety of services.
TopOff uses your personal information to:
Provide and Improve Services: Process and deliver fuel orders, manage user accounts, and enhance the functionality of the TopOff Platform.
Ensure Safety and Security: Verify identities, confirm access permissions, and monitor deliveries to prevent fraud and unauthorized activities.
Customer Support: Respond to inquiries, resolve issues, and provide customer service.
Communicate with You: Send transactional emails, updates, promotions, and service-related messages. You can manage your communication preferences in your account settings.
Compliance and Legal Obligations: Comply with applicable laws and regulations, respond to legal requests, and protect our rights, interests, and the safety of our users and the public.
We do not sell your personal information to third parties. However, we may share your information under certain circumstances, as described below:
A. Sharing Between TopOff Users
Customer and Driver Information: When you place an order, we share necessary details with our drivers, such as your location, vehicle details, phone number, and access instructions, to facilitate the delivery. We do not share other sensitive details directly with drivers.
B. Disclosures to Service Providers and Third Parties
We may disclose personal information to third-party service providers who support our operations, including:
Payment Processors: To process payments and manage billing information.
Background Check Providers: To verify drivers’ qualifications and ensure safe delivery practices.
Customer Support Tools: To enable efficient communication and support between TopOff and our users.
C. For Legal and Security Reasons
We may disclose your information to third parties when required by law or when we believe it is necessary to:
Comply with legal obligations, such as responding to subpoenas or other legal requests.
Protect our rights, property, and the safety of our users and the public.
Investigate and prevent fraud, security issues, and misuse of our services.
In the event of a merger, acquisition, reorganization, sale of assets, or other business transition, we may transfer your information to the new entity, subject to the same privacy practices described in this policy.
TopOff takes reasonable measures to protect your information from unauthorized access, use, or disclosure. We retain personal information as long as necessary to fulfill our operational needs, including for tax and accounting purposes, compliance with legal requirements, and dispute resolution. When no longer needed, we securely delete or anonymize the data.
TopOff provides you with choices regarding your personal information:
Access and Update: You can access and update certain account information by logging into your TopOff account.
Communication Preferences: Manage your email and SMS preferences through your account settings.
Location Sharing: You can adjust your device settings to control how we collect location information. However, disabling location services may impact our ability to provide delivery services.
Cookies and Tracking: You can set your browser to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect your experience on the TopOff Platform.
Account Deletion: If you wish to delete your account, please contact us at support@trytopoff.com. We will delete your account and associated information unless retention is required by law or necessary for legitimate business purposes.
TopOff is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete it. If you believe that a child under 16 has provided us with personal information, please contact us at support@trytopoff.com.
The TopOff Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before sharing any personal information with them.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the updated policy on the TopOff Platform and indicating the date of the last revision. Your continued use of the TopOff Platform after any updates constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
TopOff Services, LLC
Email: support@trytopoff.com
View our Terms of Service here.
Copyright © 2024 TopOff Services, LLC- All Rights Reserved
Service Areas:
Vineyard | Orem | Provo | PG | Lindon UT
Phone: (801) 900-3715
Email: info@trytopoff.com
